Purposes and legal basis for the processing of personal data in e-Infrastructure CESNET
We only process data that is necessary for the provision of services and user support, for the fulfilment of obligations arising from legislative regulations and other obligations (e.g. conditions of support providers in the framework of projects). We process data from users of our services (current and former) and, to a limited extent, from potential users who have expressed an interest in the services and with whom communication is established to make the services available. It is not possible to use the CESNET e-infrastructure services without providing personal data required for the operation of the e-infrastructure.
When providing CESNET e-infrastructure services, we process your basic personal and contact data, data from operation and use of services, data from communication with you, or other data so that the scope of these data is appropriate and limited to the necessary scope in relation to the purpose for which we collect and process your personal data.
Unless otherwise stated, we process the following categories of personal data on the basis of the legitimate interest of CESNET in providing the following services:
- of an appropriate quality, so we monitor the operation of the services and carry out evaluations of them;
- secure manner, so we monitor the network and applications and respond promptly to detected threats;
- provided in compliance with funding bodies and their rules, so we modify the rules for using the services and keep records of them to the required extent;
- in collaboration with national and international organizations and infrastructures with similar focus.
Providing access to service
To access services that require authentication and authorization for quality assurance and security purposes, the user needs to create a user identity in one of the IdM systems. In providing these services, we need to know your basic identification, contact information and home organization information. This information is provided to us when you first access the CESNET e-infrastructure. In addition, we record various internal identifiers and information about user permissions in order to perform authorization and authentication.
In the context of accessing CESNET’s e-infrastructure services that do not require authentication and authorisation, personal data such as IP address (as well as other identifiers that allow tracking the source and destination of communications) and other unique identifiers used by each service are processed.
Providing the actual operation of the service
In order to provide you with access to CESNET e-infrastructure services, to offer quality services, to develop them, to solve operational and security problems and, among other things, to protect your personal data, we analyze and process records from operation of systems and services (logs), operational and location data from operational and security monitoring and optimize the running of sub-tasks and the service itself.
Monitoring and Security
To ensure the stability of operation and security of services, to protect users and their data as well as to deal with cyber security events and incidents, we process information from network traffic and from user access to individual services (so-called operational and location data, logs). This information may include, for example, the technological identifiers of the traffic, information about the identity of the user requesting access to the service, the result of the authentication process or time stamps of the access or access attempt.
We process the above information not only on the basis of our legitimate interest, but also for the purpose of fulfilling our legal obligations. These legal obligations stem, for example, from Act No. 127/2005 Coll., on Electronic Communications, and Act No. 181/2014 Coll., on Cyber Security, which set out obligations in the area of storing traffic and location data and detecting and reporting cyber security incidents.
Statistics
For the sustainability of the operation of the CESNET e-infrastructure and its services, for development, security and quality of service improvement, and for reporting to the purpose support providers and members, we process primary data using statistical methods. These data typically include the usage rate of CESNET e-infrastructure, the way CESNET e-infrastructure is used, the usage of services, the number of detected and reported operational and security problems, the types and severity of operational and security problems, etc.
Communications
We process information from communications made, from meetings, consultations, from telephone calls (in the form of minutes and records), from e-mail communications when solving operational or security problems (in tickler system environment) including the resolution of complaints, service requests or information from communications when providing access to service, etc. This information enables us to improve services, internal processes and user support. We also process feedback, comments, suggestions and the results of non-anonymous surveys as personal data.